Frequently Asked Questions

Do you have a store where I can find your dresses?

How can I contact customer service?

Are all of the dresses on your site authentic designs?

How do I determine my measurements?

How can I see a dress in another color?

How long are the dresses?

How can I tell what kind of fabric a dress is made of?

Do your dresses come with shawls?

Can I order extra fabric?

Can I order a dress to my measurements or design specifications?

What is your return policy?

Are all of the dresses on the site available now?

Do you have a store where I can find your dresses?

Yes, Eva of Sayville is located at:
4840 Sunrise Highway
Sayville, NY 11782
Contact us


How can I contact customer service?

Use our contact page located here


Are all of the dresses on your site authentic designs?

We are an authorized retailer for all of the designers that we carry and all of our dresses are original pieces.


How do I determine my measurements?

We recommend having your measurements taken by a professional tailor or seamstress or having someone help you take them. Measurements should be taken in the undergarments you plan to wear under your dress. Make sure to keep the measuring tape comfortably loose, like you’d want your dress to fit. Bust-Standing up straight, with your arms at your sclass="gold" ide, measure the fullest part of your chest. Waist-Measure the narrowest part of your torso, or where your waist creases when you bend to the sclass="gold" ide. Hips-Standing up straight, measure the fullest part of your hips.


How can I see a dress in another color?

If a dress is not pictured in the color you are looking for, you can contact us to request an image or description of the color you are interested in.


How long are the dresses?

Length varies by the style and designer, however full-length gowns generally measure 55-60” (140-152cm) from the collarbone to the bottom hem and short dresses range from 27-32” (68-80cm). These measurements are based on the height of our models (5’9”). Contact us to request the length of a particular design.


How can I tell what kind of fabric a dress is made of?

If the type of fabric is not included in the product description we would be happy to find out for you. Contact us to request more information.


Do your dresses come with shawls?

Most evening dresses come with a sheer matching shawl. You can contact us to find out if the dress you’re interested in comes with a shawl.


Can I order extra fabric?

Extra fabric is subject to availability and usually takes 4-6 weeks to ship.Contact us for availability and pricing.


Can I order a dress to my measurements or design specifications?

The dresses on our site are only available in the style, colors and measurements shown on the site. Our designers are unable to accommodate special requests for design. You may be able to have a dress altered to your liking by a professional tailor or seamstress.


What is your return policy?

Due to the nature of our products we do not offer refunds, returns or store credit. You can contact us.


Are all of the dresses on the site available now?

Many of the styles shown on our website are available to order. However, it may not be available in a specific size or color. Some dresses may be Special Orders and not be available for immediate shipment. Contact us to find out the estimated ship date for the dress you are interested in. Please include the style number, size and color of the dress and the date you plan to wear the dress (your “wear date”).


FAQs